Privacy Policy — da99st Online Casino

da99st ("we", "us", "our") is committed to protecting the personal data of every individual who uses the da99st online casino and sports betting platform (the "Platform"). This Privacy Policy ("Policy") sets out the basis on which we collect, process, store, transfer, and protect personal data submitted to us by our players and visitors ("you", "the Player").

This Policy applies to all data collected through the da99st website and any related mobile-optimised interface. By registering an account with da99st or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein.

This Policy should be read in conjunction with the da99st Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

This Policy was last updated on 1 January 2026. We reserve the right to amend this Policy at any time. Any changes will be published on this page with an updated effective date. Continued use of the Platform following such publication constitutes acceptance of the revised Policy.

2.1 Registration & Account Data

When you create a da99st account, we collect your full name, date of birth, email address, mobile phone number, and the country and city of your residence (such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi). This information is necessary to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

To comply with our obligations under our offshore international gaming licence and to prevent fraud and money laundering, da99st may request government-issued identity documents such as a National Identity Card (NID), passport, or driving licence. We may also request proof of address and proof of ownership of any payment method used. These documents are collected and stored securely and used solely for verification purposes.

2.3 Financial & Payment Data

When you make a deposit or request a withdrawal, we collect the information necessary to process that transaction. For mobile financial services such as bKash, Nagad, Rocket, and Upay, this includes your registered mobile number and transaction reference. For bank transfers, this includes account details sufficient to complete the transfer. da99st does not store full card numbers for Visa or Mastercard transactions; these are handled directly by our certified payment processors.

2.4 Gameplay & Activity Data

We record your betting history, game session data, win and loss records, bonus usage, and any in-platform communications with our support team. This data is used to manage your account, resolve disputes, monitor for problem gambling behaviour, and improve the quality of our services.

2.5 Device & Technical Data

When you access the Platform, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, referring URLs, and session timestamps. This information is collected via cookies and similar technologies and is used for security, fraud prevention, and platform performance optimisation.

2.6 Communications Data

If you contact da99st's support team by email or through any in-platform messaging tool, we retain a record of that correspondence, including any attachments. This allows us to provide consistent support and to maintain an accurate account history.

da99st uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your player account, including processing login sessions and account settings changes.
• Identity verification: Confirming that you are who you claim to be and that you meet the minimum age and eligibility requirements (21+).
• Payment processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, unauthorised account access, money laundering, and other forms of abuse or criminal activity.
• Regulatory compliance: Meeting our obligations under the terms of our gaming licence and any applicable anti-money laundering (AML) requirements.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and, where appropriate, reaching out to offer support tools such as deposit limits or self-exclusion.
• Customer support: Responding to your enquiries, resolving disputes, and providing ongoing assistance.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game content, performance, and the overall Player experience on da99st.
• Marketing communications: Sending you promotional offers, bonus notifications, and news about new games or events — only where you have opted in to receive such communications. You may opt out at any time.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. da99st uses cookies and similar tracking technologies (such as local storage and session tokens) to keep you logged in between page loads, remember your preferences, and collect analytical data about how the Platform is used.

4.2 Types of Cookies We Use

• Essential cookies: Required for core Platform functionality including session management and security. These cannot be disabled without breaking the service.
• Functional cookies: Store your language preferences and display settings to personalise your experience.
• Analytical cookies: Collect anonymised data about pages visited, time spent on the Platform, and feature usage to help us improve performance. No personally identifiable information is included in analytical data.
• Security cookies: Help detect and prevent fraudulent access attempts and suspicious activity patterns.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using core Platform features. Disabling analytical cookies will not affect your ability to play games or make transactions.

da99st does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist with payment processing (including bKash, Nagad, and card payment gateways), identity verification, fraud detection, and platform infrastructure. These providers are granted access to only the minimum data necessary to perform their specific function and are bound by contractual confidentiality and data protection obligations.

5.2 Game Studios

Games hosted on da99st are supplied by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, certain session data (such as your Player ID and stake values) is transmitted to the relevant studio's server to render the game. Game studios do not receive your full name, contact details, or payment information.

5.3 Legal & Regulatory Disclosure

da99st may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.

5.4 Business Transfers

In the event that da99st undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via a notice on the Platform.

da99st retains your personal data for as long as your account remains active and for a reasonable period thereafter in order to fulfil the purposes outlined in this Policy, comply with our legal and regulatory obligations, and resolve any outstanding disputes or claims.

Specifically:

• Account and KYC data is retained for a minimum of five years following the closure of your account, in accordance with standard AML record-keeping requirements.
• Transaction records (deposits, withdrawals, and bet history) are retained for a minimum of five years.
• Support communications are retained for a minimum of two years from the date of the last interaction.
• Technical and device data collected via cookies is retained for up to 12 months from the date of collection, after which it is anonymised or deleted.

When personal data is no longer required, da99st will securely delete or anonymise it in a manner that prevents reconstruction of the original data.

da99st takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration:

• SSL/TLS encryption for all data transmitted between your device and da99st servers.
• Encrypted storage for sensitive data including KYC documents and payment credentials.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their specific role.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Multi-factor authentication for internal administrative systems.
• Intrusion detection systems monitoring for anomalous access patterns around the clock.

While da99st employs robust security measures, no system is completely immune to risk. You are responsible for keeping your login credentials confidential and for notifying da99st immediately at [email protected] if you suspect unauthorised access to your account.

da99st operates under an offshore international gaming licence, and some of the service providers and game studios we work with are located outside of Bangladesh. As a result, your personal data may be transferred to and processed in countries other than the country in which you reside.

Where such transfers occur, da99st ensures that appropriate safeguards are in place, including contractual data protection clauses with the receiving party, to ensure that your data is protected to a standard equivalent to that described in this Policy.

By using the da99st Platform, you consent to the transfer of your personal data to other jurisdictions for the purposes described in this Policy.

As a Player on the da99st platform, you hold the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data da99st holds about you at any time.
• Right of rectification: You may request that any inaccurate or incomplete personal data be corrected. Some corrections can be made directly in your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restriction of processing: In certain circumstances you may request that da99st restrict the processing of your personal data while a dispute or query is under review.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to da99st.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests where you believe your interests, rights, or freedoms override those interests.

The da99st platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person who is under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and you believe that a minor has created a da99st account using your details or their own, please contact us immediately at [email protected] so that we can take prompt action.

da99st reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active Players via the contact details held on their account.

We encourage you to review this Policy periodically to stay informed about how da99st protects your personal data. Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of those changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way da99st handles your personal data, please contact our Data Protection team. We are available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, Victory Day (16 December), and all other Bangladeshi public holidays.

Email: [email protected]

Please include "Privacy Request" in the subject line of your email and provide sufficient detail to allow us to identify your account and understand your request. We will confirm receipt within 5 business days and aim to resolve all privacy queries within 30 calendar days.

You may also consult our FAQ page for answers to common questions about account data, security, and payment processing.